Terms and Conditions

Stefan Haworth Photography has taken all reasonable care to ensure that the information contained in this website is accurate on the stated date of publication or last modification.

PRICES AND SPECIFICATIONS
Prices, specifications, availability and terms of offers may change without notice.
Despite our best efforts and proof reading, a tiny number of items may contain pricing or typography errors. Correct pricing is validated and confirmed at the time your order is placed and processed.
All prices on the Stefan Haworth Photography website are displayed in New Zealand dollars ($NZD) unless specified otherwise.

DELIVERY AND SHIPPING POLICY
Once your order has been placed we will process your details and place an order with our New Zealand printing labs. As all orders are produced upon request the typical wait time for an unframed print is five (5) to ten (10) working days plus delivery NZ ten (10) to fifteen (15) working days & Australia fifteen (15) to twenty (20) working days. If there are any unexpected delays we will try to send you an e-mail message to notify you.

We strive to ensure that the shipping charges calculated at the time of payment are accurate, however there may be situations where the calculation is incorrect and subject to slight variances. In the unlikely situation that shipping costs are higher than paid we will try our best to cover the difference, however in cases where there is a significant difference we reserve the right to contact you and invoice the difference.
Finished prints are sent via Australia Post or New Zealand Post, (or similar) and we personally handle your work to the collection point. Your print can also be tracked – we will send you the details once dispatched. Please ensure you enter the correct delivery address as goods which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
You acknowledge and agree by purchasing print/s that we are not liable for any loss, damage, cost or expense that you incur as a result of postage or import taxes into the country in which the product will be sent to.

RETURNS AND REFUNDS POLICY

Stefan Haworth Photography is dedicated to providing quality products to its customers. The utmost care is taken with all of our orders and each is dealt with on a case by case basis.

If your item has been damaged in transit, please let us know immediately. Stefan Haworth Photography must be notified of faulty, damaged, incorrect or missing products within 3 days following your order being delivered. If the item is faulty, we will gladly replace it, or refund you the purchase price in accordance with our obligations under the Consumer Guarantees Act 1993.  If you return an item as faulty, and we examine it and find that it is not faulty, we may charge you the delivery fee to return the item to you.Unless there are prevailing exceptional circumstances, once an order has been placed and lodged with our printing lab, cancellations will incur a fee of up to 100% of payments made.

If you are returning a faulty item to us, the item returned must be in its original product packaging and for use to examine the damage. Please package the physical item as securely as possible. We are not liable for lost returns parcels or any damage incurred to a returns parcel in transit. Damaged Items will be replaced with the same items purchase. Change of mind will fall under a new order, shipping can be combined if same size or under. A further delivery fee will be charged for sending out larger prints.

All sales and discounted items are final sale. We cannot provide refunds, returns or exchanges on these items, unless the item is faulty. If a sale or discounted item is faulty, we will replace the item, or refund you the purchase price  if the product is out of stock and no longer available.

All refunds will be made using the payment method [and to the credit card] that was used to make the original purchase.

If the Consumer Guarantees Act 1993 applies to your purchase, nothing in this returns policy limits your rights under that Act.

COPYRIGHT
All images displayed are subject to copyright as owned by the photographer. Use of these images for any purpose, without the prior permission of the photographer is a breach of law and may result in legal action.
Images may not be downloaded, reproduced, copied, projected, or used in any way without express written permission from the photographer.

Privacy policy

This policy covers how we use your personal information provided during purchase. We take your privacy seriously and will take all measures to protect your personal information.

Stefan Haworth Photography treats all your personal information as confidential and will only be used to fill your order. At no time do we share any of our customers’ information with any other parties other than our printlab. We only retain customer contact information in the interest of further communication.

We will never pass on your email address on to a 3rd party for marketing purposes or store your credit card details in our database or on our servers as all payments are processed via Woocommerce payment gateways.

When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don’t want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line.

Stefan Haworth Photography uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

• by visiting our website third parties (such as AdRoll) may place cookies on users’ browsers for targeted advertising purposes.
• description of the types of data (for example, IP addresses, cookie identifiers, website activity) that are collected for targeted advertising.
• this data may be used by third parties (such as AdRoll) to target advertising on other sites based on your users’ online activity.

Information security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer.

Be sure to sign off when you finish using a shared computer.

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us.

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